Returns and Refunds
Cancellation
We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking is payable by consumers for returning the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company - it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at service@artcreatlove.com.
Please contact our customer service at service@artcreatlove.com for the return address.